Shipping policy

Processing Time

All orders are processed within 1–2 business days. Orders placed before 3 PM are usually prepared the same day. Orders are not processed on weekends or public holidays.

If we experience a high order volume, processing may take an additional 1–2 days. You will always be notified if there is any delay.

Shipping Methods & Delivery Times

We ship all orders using Royal Mail and Evri, depending on the item type and destination.

United Kingdom Delivery:

Royal Mail 1st Class: 1–2 business days
Royal Mail 2nd Class: 2–4 business days
Royal Mail Tracked 24: Next business day
Royal Mail Tracked 48: 2 business days
Evri Standard: 2–4 business days
Evri Next Day: 1 business day

Delivery times are estimates and may vary due to courier delays, weather conditions, or seasonal demand.

Shipping Fees

Shipping fees are calculated at checkout based on:

Weight
Size
Courier service selected
Delivery location

Some items may qualify for free shipping depending on promotions or order value.

Order Tracking

Once your order has been shipped, you will receive an email with:

Tracking number
Courier link
Expected delivery date

You can track your parcel at any time using the provided link.

Incorrect Address

Please ensure your shipping address is correct. If an incorrect address is provided, we cannot guarantee delivery. Customers are responsible for re‑delivery fees if the parcel is returned to us.

Lost or Delayed Parcels

If your parcel is delayed or lost:

Contact us at support@yourstore.com
We will open an investigation with the courier
Replacement or refund will be issued according to courier confirmation

International Shipping (Optional)

If you plan to ship internationally, add this section:

We offer international shipping to selected countries. Delivery times vary by location and customs processing. Customers are responsible for any import duties or taxes.

Pre‑Orders

If your order contains a pre‑order item, the entire order will ship once the pre‑order item becomes available. Estimated dispatch dates are shown on the product page.

Contact Us

If you have any questions about shipping, please contact us at moontechhub@hotmail.com